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Manager - Process Improvement more...
Location:Agoura Hills (Calabasas Hills), CA
Company:Harbor Freight
First posted:September 23, 2020 (last updated 30+ days ago)

Job Description:
The Process Improvement Manager identifies, leads and supports cross-functional projects designed to improve the efficiency of retail operations. 
Essential Duties and Responsibilities

  • Lead, coach and develop direct and indirect reports.  Empower team members with accountability and ownership.  Serve as a resource for peer development.
  • Identify areas of opportunity for operational process improvement.  Design solutions that solve operational problems or improve current processes.
  • Lead large, cross-functional project teams.  Support and manage projects through all aspects of the project lifecycle, including the transition to support or maintenance mode.
  • Develop comprehensive business cases for initiatives and decision points by conducting business analysis using internal data as well as external sources.  Create accurate budgets, timelines and risk assessments.
  • Create detailed, accurate, comprehensive project plans to ensure that projects are achieved on time, with superior adoption, and in line with budgetary guidelines.  Prepare and deliver project proposals, status updates, business analysis and other complex information in various formats, including verbal, written, presentation, etc.  Tailor the information to the appropriate audience(s), ranging from senior executives to store teams.
  • Identify key performance metrics for new initiatives as well as existing processes.  Define the correct reporting methods, channels, and formats for users. 
  • Serve as the voice of retail operations (inclusive of Loss Prevention and Customer Contact Center) in cross-functional projects involving the design, configuration or deployment of diverse initiatives across all areas of the business: Merchandising, HR, IT, Finance/Accounting, Supply Chain and more.
  • Act as a subject matter expert for operational processes, in order to support other departments as a resource, including Training, Communication and Support.
  • Author and maintain functional technical requirement documents used for software development and change management functions
  • Create and oversee the execution of testing plans in partnership with the Store Systems Specialist and IT Quality Assurance partners.
  • Ability to travel up to 30%.
  • Regular attendance is an essential function of the job.


  • Organizational Agility:  understands the purpose and stakeholders of Harbor Freight practices, policies, procedures and systems.
  • Learning on the Fly: Learns quickly when facing new problems.  Relentless and versatile in the pursuit of creative solutions.  Quickly grasps the essence and underlying structure of problems.
  • Presentation Skills: is effective in a variety of settings and with a range of audiences - one on one, small and large groups, peers, leadership, field and corporate partners.  Commands attention appropriately and can manage groups during presentations/meetings.  Can change tactics mid-stream when needed.
  • Planning and Priority Setting: juggles multiple competing deadlines and objectives.  Focused to ensure critical tasks are prioritized appropriately
  • Peer Relationships: Can quickly find common ground and solve problems.  Easily gains the trust and support of peers.  Encourages collaboration.  Can be candid and direct with peers in charged situations.
  • Dealing with Ambiguity:  able to drive for results while managing changes in priorities/scope.  Can quickly adapt to evolving business needs. 


  • Staff supervision and development -  Yes, exempt associates
  • Travel -  Up to 30%
  • Location- Calabasas, CA

Job Qualifications - Education and Experience

  • Bachelors' Degree in Business, Information Technology, or a related field, or the equivalent work experience required.
  • 4+ years of retail experience.
  • Software implementation, operational process improvement, instructional design/communication and/or financial analysis experience is a plus.
  • Experience with data and statistical analysis preferred.
  • Knowledge of Microsoft Office Suite (particularly Excel) and inclusive of Microsoft Project or Smart Sheets.

Physical Requirements
General office environment requiring ability to:

  • stand, walk, sit for extended periods of time
  • speak and listen to others in person and over the phone
  • use keyboard and read from computer screen and reports
  • Lift up to 15 lbs.

About Harbor Freight Tools:
In 1977, when Harbor Freight Tools was started as a small family-owned business, we made a commitment to provide working people with great quality tools at the lowest prices. And for over 40 years, Harbor Freight Tools has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less.

We're not your typical retailer. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. And for us, collaboration is the golden rule. We're a 40 year-old, $4 billion company with over 30 million loyal customers and growing. If you are looking for a not so ordinary and highly rewarding career opportunity, we would love to talk with you.

Delivering Value to the Hardworking Since 1977

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