find jobs
job title, keywords or company
city, state or zip code
Process Improvement Analyst more...
Location:Agoura Hills (Calabasas Hills), CA
Company:Harbor Freight
First posted:September 23, 2020 (last updated 30+ days ago)

Job Description:
The Process Improvement Analyst supports the design, planning, and execution of improvements to systems and processes that improve retail operations
Essential Duties and Responsibilities

  • Co-lead the design of solutions that solve operational problems or improve current processes in stores and customer contact centers.
  • Serve as the voice of retail operations in cross-functional projects involving the design, configuration, deployment and testing of diverse initiatives across all areas of the business: Loss Prevention, Merchandising, HR, IT, Finance/Accounting, Supply Chain and more.
  • Create and maintain detailed, accurate, comprehensive project plans to ensure that projects are achieved on time, with superior adoption, and in line with budgetary guidelines. Support and manage projects through all aspects of the project lifecycle, including the transition to production.
  • Prepare and deliver weekly project status updates in various formats, including verbal, written, presentation, etc.
  • Act as a subject matter expert for operational processes, in order to support other departments as a resource, including Training, Communication and Support.
  • Conduct business analysis using internal data as well as external sources to design solutions, establish and track project budgets and measure the effectiveness of both current operations and potential future processes.
  • Designs and oversees the execution of rigorous system testing plans in partnership with the Store Systems Specialist, IT Quality Assurance, participating pilot stores and Field Leadership.
  • Ability to travel up to 20%.
  • Regular attendance is an essential function of the job.


  • Problem Solving: identifies effective and efficient solutions for complex problems.  Looks beyond the obvious and uses critical thinking to drive for superior results.
  • Business Acumen: able to quickly learn the principle aspects of Harbor Freight Tools business model and operational processes, and how they affect retail operations.  Understands executional-level detail of business practices, trends and policies.
  • Presentation Skills: is effective in a variety of settings and with a range of audiences - one on one, small and large groups, peers, leadership, field and corporate partners.
  • Dealing with Ambiguity: able to drive for results and manage changing scope. Can quickly adapt to evolving business needs and priorities. 
  • Ability to Work Independently: self-motivated and self-led. Seeks out opportunities to contribute by leveraging available resources while maintaining responsibilities and meeting expectations.
  • Planning & Priority Setting: juggles multiple competing deadlines and objectives.  Focused to ensure critical tasks are prioritized appropriately.  Organizes all work in a manner that ensures projects move swiftly while balancing workload.  Holds self and others accountable to deadlines.


  • Staff supervision and development -  no
  • Decision making- Provide data for decision support 
  • Travel -  Up to 20%
  • Location- Calabasas, CA

Job Qualifications - Education and Experience

  • Bachelors' Degree in Business, Information Technology, or a related field preferred.
  • 2+ years of experience preferred.
  • Software implementation, operational process improvement, instructional design/communication and/or financial analysis experience is a plus.
  • Knowledge of Microsoft Office Suite (particularly Excel) and inclusive of Microsoft Project or Smart Sheets.

Physical Requirements:

  • General office environment requiring ability to:
  • Stand, walk, sit for extended periods of time.
  • Speak and listen to others in person and over the phone.
  • Use keyboard and read from computer screen and reports.

About Harbor Freight Tools:
In 1977, Harbor Freight Tools was started as a small family-owned business. We made a commitment to provide working people with great quality tools at the lowest prices. And for over 43 years, Harbor Freight Tools has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less. All while developing and launching over 1,000 new tools each year.

We're not your typical retailer. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. And for us, collaboration is the golden rule. We're a 43 year-old, $5 billion company with over 1,100 stores, opening 2-3 new stores a week with over 40 million loyal customers and growing. If you are looking for a not so ordinary and highly rewarding career opportunity, we would love to talk with you.

Delivering Value to the Hardworking Since 1977.

Please mention
if asked how you found this job.