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Network Monitoring Technician I more...
Location:Agoura Hills (Calabasas Hills), CA
Company:Harbor Freight Tools
First posted:February 12, 2020

Job Description:
This position will work as a Network Monitoring Technician I in the company's Information Technology department and provide subject matter expertise for the monitoring of network, systems, applications, and general IT infrastructure. 
Responsibilities include:

  • Designs, builds, implements and administers network, system & application monitoring tools
  • Manages the day-to-day operations of the Network Management System to ensure stability, reliability and availability of applications and services for the business
  • Provides monitoring and suggests solutions for the monitoring of:
    • Networking technology and connections
    • Directory services such as Active Directory and LDAP
    • MS Exchange/email/messaging systems
    • eCommerce environments
    • Remote access infrastructure
    • Wireless and mobile devices
    • Operating system environments such as Microsoft Windows, AIX, and Linux
    • Data backup and storage systems
    • VOIP systems
    • Virtual environments
    • Critical business services
    • Corporate applications
  • Maintains monitoring standards for infrastructure components
  • Execution and documentation of monitoring processes
  • Troubleshooting and resolution of monitoring issues
  • Reporting of key monitoring KPIs and metrics
  • Evaluates monitoring tools for potential application
  • Works with the Help Desk and Infrastructure teams to implement monitoring and response processes
  • Manages call notification and escalation system for alerts
  • After hours work, shift work, and on-call pager may be required

Required or desired skills for this position include:

  • Understanding of networking, systems and application monitoring concepts, principles and best practices
  • Experience with the use of network and systems management and monitoring tools such as OpenView, Open NMS, Tivoli, etc.
  • Understanding of network routing, switching, TCP/IP addressing design and troubleshooting
  • Experience with Windows and Linux operating systems architecture
  • Experience with SNMP based monitoring and Net-SNMP tools
  • Experience with design and implementation of large scale network monitoring projects
  • Ability to develop quantitative, prioritized action plans to address IT related issues
  • Solid team player with a "can do" attitude
  • Ability to perform after hours, shift work, and be on call via pager during designated periods
  • BS Degree in a technical discipline is preferred

Physical Requirements

General office environment requiring ability to:

  • stand, walk, sit for extended periods of time
  • speak and listen to others in person and over the phone
  • use keyboard and read from computer screen and reports
  • lift up to 15 lbs.

The candidate must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

Supervisory Responsibility:

Benefits Include:

  • 401K
  • Full Medical Package including, health and dental
  • Paid Holidays
  • Competitive Salary
  • Casual Work Environment

About Harbor Freight Tools:
In 1977, when Harbor Freight Tools was started as a small family-owned business, we made a commitment to provide working people with great quality tools at the lowest prices. And for over 40 years, Harbor Freight Tools has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less. We're not your typical retailer. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. And for us, collaboration is the golden rule. We're a 40 year-old, $4 billion company with over 30 million loyal customers and growing. If you are looking for a not so ordinary and highly rewarding career opportunity, we would love to talk with you. Delivering Value to the Hardworking Since 1977

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